Privacy Policy
Last Updated: January 2025
Patrimonio Merchant Bankers S.A. and AQS International Wealth Management are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.
1. Information We Collect
We collect information that you provide directly to us, including:
Personal Identification Information:
- Full name, date of birth, and nationality
- Contact information (address, email, phone number)
- Government-issued identification documents
- Tax identification numbers
Financial Information:
- Bank account details
- Investment portfolio information
- Source of funds and wealth documentation
- Corporate ownership structures and valuations
Technical Information:
- IP address and browser type
- Device information
- Website usage data and cookies
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain our financial services
- Process loan applications and transactions
- Conduct due diligence and know-your-customer (KYC) procedures
- Comply with regulatory and legal obligations
- Communicate with you about our services
- Improve and personalize your experience
- Detect and prevent fraud or other illegal activities
- Analyze usage patterns and improve our website
3. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) and Luxembourg data protection law, we process your personal data based on:
- Contractual necessity: Processing required to fulfill our service agreements
- Legal obligation: Compliance with financial regulations, anti-money laundering laws, and tax reporting requirements
- Legitimate interests: Business operations, fraud prevention, and service improvement
- Consent: Where required for specific processing activities
4. Information Sharing and Disclosure
We may share your information with:
Service Providers:
- Banks and financial institutions facilitating transactions
- Independent auditors conducting valuations
- Legal and tax advisors
- Technology service providers
Regulatory Authorities:
- Commission de Surveillance du Secteur Financier (CSSF)
- Tax authorities as required by law
- Law enforcement agencies when legally required
Business Partners:
- AQS International Wealth Management (our strategic partner)
- Fund administrators and depositaries
We never sell your personal information to third parties.
5. International Data Transfers
Your information may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions by the European Commission
- Binding Corporate Rules where applicable
Luxembourg serves as our primary data processing location, ensuring EU-level data protection standards.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain our business relationship
- Comply with legal and regulatory retention requirements
- Resolve disputes and enforce our agreements
Financial records are typically retained for a minimum of 10 years in accordance with Luxembourg financial regulations and anti-money laundering requirements.
7. Your Rights
Under GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data (subject to legal obligations)
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a structured format
- Right to Object: Object to certain processing activities
- Right to Withdraw Consent: Where processing is based on consent
To exercise these rights, please contact our Data Protection Officer.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Secure access controls and authentication
- Regular security assessments and audits
- Staff training on data protection
- Incident response procedures
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
- Enable essential website functionality
- Remember your preferences
- Analyze website traffic and usage
- Improve our services
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
For significant changes, we will provide notice through our website or direct communication.
12. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Data Protection Officer
Patrimonio Merchant Bankers S.A.
Luxembourg Office
Email: privacy@patrimonio-mb.com
You also have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local supervisory authority.